Refund policy

Refund Policy

Returns & Exchanges

Because our products are custom made-to-order, we do not accept returns or exchanges unless the item you received is defective, damaged, or incorrect.

If there is an issue with your order, please contact us within 30 days of delivery with a photo of the item and your order number, and we'll make it right.

Defective or Damaged Items

If your item arrives defective or damaged, we will offer a free replacement or a full refund at no additional cost to you. Please do not return the item without contacting us first.

Wrong Size or Color Ordered

As our products are made-to-order, we are unable to accept returns or offer refunds for incorrect sizes or colors chosen at checkout. Please double-check your selections before placing your order.

Cancellations

Orders may be cancelled within 24 hours of placement. After that, production has begun and cancellations are no longer possible.

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days.

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Refund policy